Hi all. I want to continue sharing instances of resident confusion regarding the District.

As you can see, this resident who has been here about 6 months took the time to go to Argyle’s HazWaste dropoff. She was turned away and was frustrated, not understanding that she did not live in Argyle. Coincidentally, the day prior I was engaging with a resident who was incorrectly advising Harvest residents of the bulk pickup schedule (using Northlake’s calendar). And then later advertising Northlake’s bulk dropoff event to Harvest residents. She was a Harvest resident and stating she was a resident of Northlake.

While I have no specific ask at this time. I wish to share these instances with all of you to make sure you hear of them. There are certainly more instances of confusion not being shared on social media. I would hope each of us, and Triton, view these as opportunities and challenges. The District has failed these residents in understanding where they live and what the District does. How can we do better? We’ll never be 100%. But our current strategy has gaps. I’d like to see us always challenging our communication and education strategy.